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Effective Date: 20 Jan 2022

At Devi Eye Hospital, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and health information when you visit our website, www.devieh.com (the "Site").

By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with our medical services, support, and a better user experience.

A. Personal Information:

We may collect personal information, such as:

• Contact Information: Your name, email address, phone number, and address when you book appointments, fill out forms, or contact us for queries.

• Health Information: Any health-related data that you voluntarily provide, such as your medical history, symptoms, diagnosis, treatments, prescriptions, and test results, in connection with medical consultations.

• Payment Information: When you make a payment for services, we may collect financial information, such as credit card details. This information is processed securely by third-party payment processors.

B. Non-Personal Information:

We may also collect non-personal information, such as:

• Usage Data: Data on how you interact with our website, including IP addresses, browser types, pages viewed, and time spent on the Site.

• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website, to analyze web traffic, and to personalize content. You can adjust your browser settings to refuse cookies, but it may limit some functionality on the Site.

2. How We Use Your Information

The information we collect is used to provide high-quality services and enhance the experience for our patients and visitors. We may use your information for the following purposes:

• Medical Services: To provide consultations, treatment, and support for your eye health needs.

• Appointments: To schedule and confirm your appointments, send reminders, and follow-up regarding your care.

• Communication: To respond to your inquiries, provide customer service, and send you relevant health updates, newsletters, or promotions (if you have opted-in).

• Payment Processing: To process payments for services rendered.

• Website Improvement: To analyze usage data and improve the functionality and user experience of the Site.

• Compliance: To ensure compliance with medical, legal, and regulatory obligations, including any applicable laws related to healthcare and data protection.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal and health information from unauthorized access, alteration, or disclosure. We store health-related data in a secure and confidential manner in compliance with relevant healthcare regulations (such as HIPAA in the U.S. or applicable local regulations).

However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, trade, or rent your personal or health information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share information with third-party service providers who help us with operations like hosting, email distribution, payment processing, or medical record management. These providers are bound by confidentiality agreements.

• Medical Authorities: We may share your health information with relevant healthcare professionals, hospitals, or insurance companies as required to provide medical care or in compliance with healthcare regulations.

• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal request, or to comply with regulatory requirements.

5. Your Rights and Choices

You have certain rights regarding your personal and health information, including:

• Access: You may request access to the personal and health data we hold about you.

• Correction: You may request correction of any inaccurate or incomplete personal or health data.

• Deletion: You may request the deletion of your personal information, subject to legal and medical retention requirements.

• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.

To exercise any of these rights or if you have any concerns about how your information is handled, please contact us at [insert email address].

6. Third-Party Links

Our Site may contain links to third-party websites, such as partners or external healthcare providers. These sites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of these external sites.

7.Virtual Token App

At Virtual Token, we prioritize your privacy and are committed to safeguarding your personal and health-related information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our app, Virtual Token (the "App"). By using the App, you agree to the practices described in this policy.

When you use the App, we collect the following types of information:

• Personal Information: This may include your name, contact details (phone number, email address), address, date of birth, and any other personal information you provide when booking appointments or interacting with the App..

 How We Use Your Information

We use the information we collect for the following purposes:

• Appointment Booking: To process and confirm your appointments for doctor consultations, scans, or other medical services.

• Communication: To send you appointment reminders, updates, notifications,

• Improve the App: To analyze user behavior and improve the features, functionality, and security of the App.

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8. Updates to This Privacy Policy

We reserve the right to update or revise this Privacy Policy. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Devi Eye Hospital
Near Police Station, Maithanam, Varkala, Thiruvananthapuram
Email: info@devieh.com
Phone: 91 888 36 222

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